Updated January 30, 2010

 

This is the Privacy Policy of RockHouse Live Media Productions and its related companies and websites. (collectively "RockHouse", "RockHouse Live", "we", "us"), which applies to this website (the "WebsiteÓ). RockHouse Live Media Productions is the entity responsible for the management of jointly used personal data.

 

In conjunction with any Conditions of Use, this policy sets out the basis on which any personal data you provide will be processed by us. Please read it carefully. By visiting this Website you are accepting and consenting to the practices described in this Privacy Policy which may be amended from time to time.  If you use the Website after we have published such changes, you will be agreeing to be bound by those changes.  If you do not agree to be bound by this policy at any time, you should not use the Website.

 

Children

 

You must be at least 18 years old to register with us.  Please do not provide any of your details to us if you are under 18 years old.

 

What we collect and why

 

• When you use the Website, there are different ways we and any service providers who assist us in managing the Website, gather information about you. When you register with us, we ask for information such as your name, email address, postal address and contact details.  We keep a record of this information and any other information relating to you that we may obtain from our suppliers or other third parties.  This record will be stored and processed in the United Kingdom and other countries, including the United States (see further below under "RockHouse Live and how we store data about youÓ and "How we use Personal Data about youÓ).  All this is necessary for us to recognise you, provide you with the services or information you have requested from us and, where appropriate, to maintain your account with us.  We may also use this information to improve our platform and prevent or detect abuses of our Website. 

 

• We keep a record of any electronic correspondence you send us.  This helps us to keep track of any problems or concerns you may have had with our Website or services.

 

• If retail opportunities are provided, when you place an order, we may collect a credit card number or other payment account number. This record will be stored and processed in the United Kingdom and other countries, including the United States (see further below under "RockHouse Live and how we store data about youÓ and "How we use Personal Data about youÓ). 

 

Cookies and Analysis Tools

 

• We may use Google Analytics to analyse how visitors use our Website and to find ways of improving it.  To do this, we use Web beacons, pixel tags, clear GIFs and cookies on the Website; these are text files that collect and log site user behaviour information including IP addresses (the number automatically assigned to your computer by your Internet Service Provider) in an anonymous form. The information collected is transmitted to Google and used to compile statistical reports for us.  The information concerned is not used to track or collect any information which may be used to identify a particular individual.  All information is used and held anonymously.

 

 

• We may also use cookies and other technologies to optimise your experience on the Website.  Cookies can be used to recognise users when they return and may help us to customise the Website for you based on your preferences. 

 

• We control how the data collected from our cookies and other technologies may and may not be used.  If you do not want to help us to learn how to improve our Website, products, offers and marketing strategy, you can "opt-out" of our ability to analyse such data and disable cookies by modifying the settings in your browser.  Please note that this might affect some functionality on the Website.  For more information about cookies and how to disable them, please go to www.allaboutcookies.org.

   

• Third-party advertisers on the Website may use cookies and other technologies in their advertisements for statistical purposes; we have no control over cookies placed by third parties.

 

RockHouse Live and how we store data about you

 

In order to communicate with you about local events, offers and opportunities and other news, the data that we collect from you may be transferred to, stored and processed by RockHouse Live or one of our suppliers based in Europe, North America, South East Asia, Asia Pacific or Latin America.  Such entities may be engaged in, among other things: preparing and sending newsletters to which you subscribe; the fulfilment of your orders; the processing of payment details; and the provision of support services.  The laws of some countries may not provide the same levels of protection of personal data as your home country, particularly if you are resident in the EEA.  By submitting data, you agree to the collection, transfer, storage or processing of data about you for the purposes described in this policy.  We will take reasonable steps to ensure that data about you is treated securely in accordance with this policy, and that all information you provide to us is stored on our secure servers or those of our service providers. 

 

Passwords

 

Where we have given you (or you have chosen) a password to access the Website, you are responsible for keeping this password confidential.  Please do not share the password with anyone.  We will never contact you and ask for your password.

 

How we use Personal Data about you

 

All the information we collect via our Website, or through correspondence with you, is used to provide you with any information, products or services you have requested, to operate RockHouse LiveÕs business and to improve the services and products that we offer you.  We will use personal data about you for purposes such as:  

 

• managing the Website and access to it so that it is presented in the most effective way for you and your computer;
• dealing with orders and accounts for the supply of our goods and services;
• planning and managing RockHouseÕs business activities, including analysing usersÕ preferences;
• research;
• providing you with information about the products and services we offer (subject to your preferences where possible);
• providing you with information about specially selected third-party products and services (if you consent to receive such information on registration), and
• notifying you of any changes to our products and services.

 

As described above data may be shared within RockHouse Live of Companies. There are only a limited number of circumstances where we may share with others some or all of the data about you that we hold; these are set out below.

 

• With local agents and such other third parties who assist us in the services we provide to you by, for example, hosting sites, or sending emails on our behalf and with retail partners on the Website.  In these instances, we provide them with only the information that they will need to perform their function.
• In the event that our business assets are ever sold to, or purchased by, another company (our data records are part of our business).
• With our joint venture partners. 
• Where you have expressed an interest in one or more particular artists we may share personal data about you with our artists and their representatives.  Such artists may use this information to contact you regarding products, programs, services and promotions that the artists believe may be of interest to you.  We do not control, and are not responsible for, artistsÕ use of personal data.  If you decide that you no longer wish RockHouse to be able to share personal data with artists and their representatives, please see the section on opting-out below.
• If we are under a duty to disclose or share personal data about you in order to comply with any legal obligation at the request of public authorities, or in order to enforce or apply our Conditions of Use to protect the rights, property or safety of RockHouse, our customers, or others.
• We may make available services such as message boards, chat functionality and blogs, among other services to which you are able to post information and materials.  Please note that any information you disclose through such services or otherwise on the Website becomes public information, and may be available to visitors to the Website and to the general public.  In addition, when you choose to make a posting on such services, certain personal data, will be available for other users to view.  We urge you to exercise discretion and caution when deciding to disclose personal data about you, or any other information, on the Website.  WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL DATA YOU VOLUNTARILY DISCLOSE THROUGH ANY SUCH SERVICES OR OTHERWISE ON THE WEBSITE.  
• With your express consent.

 

So far as practicable we will seek to ensure that each disclosure will be subject to an obligation of confidentiality.

 

We may also share anonymised, aggregated data, such as access statistics, with third parties such as advertisers.  This will not involve the identification of individuals.

 

How we communicate with you and how you can opt-out from receiving future communications or from our sharing personal data about you

 

We may use the information we collect to contact you by post, email and telephone (including automated calls, by SMS text messages and other multimedia electronic messages such as picture messaging) so as to communicate information to you about products, services, offers and other news. 

 

We will not send you unsolicited premium rate sms messages (which are sms messages you pay to receive), although your service provider may impose a charge on messages that you receive. Please check with your service provider for details.  You will be given the opportunity to opt-out of receiving such marketing information at the point when your details are collected.  All promotional information from us will come with instructions on how to opt-out from receiving further information in the future.

 

If you would prefer to no longer receive marketing-related e-mail messages from us, or if you would prefer that we not share personal data about you with any of our joint venture partners or artists, you may opt-out of receiving messages from us or from our future sharing of information about you by following the "unsubscribeÓ instructions in the latest such message you have received. We will endeavour to comply with your request as soon as reasonably practicable.  Please keep in mind that if you opt-out of receiving promotional messages from a specific RockHouse Live website, we will continue to send you transactional messages and important account-related information.  We also will continue to honour your requests regarding promotional communications from other RockHouse Live websites for which you have subscribed.

 

Please note that if you opt-out as described above, we will not be able to remove personal data about you from the databases of joint venture partners or any artists with which we have already shared personal data about you (i.e., to which we have already provided personal data about you as of the date that we implement your opt-out request).  If you wish to cease receiving marketing-related messages from such joint venture partners or any artists, please contact such joint venture partners or any artists directly or utilize any opt-out mechanisms set out in their respective privacy policies or marketing-related e-mails. 

 

Data over the Internet and other websites

 

The Internet is a global network and, therefore, there are times when data about you travels globally and may not always be completely secure.  If you provide us with data over the Internet, this will be at your own risk.  By using the Website, you agree and authorise us to process data in this way.  However, please be assured that we use commercially reasonable procedures and security features to prevent unauthorised access to data about you.

 

Where the Website contains links to third-party websites, please note that these have been included for convenience only.  Neither RockHouse nor any of its affiliated companies, controls the content of any linked site and any personal data collected by such sites will be subject to the privacy policy of the third party operating that site.  Please read any such third partyÕs policy carefully before providing any personal data on such websites.

 

Further Information

 

If you have questions about personal data relating to you, or our privacy policy, or wish to change or update data we hold about you, please contact us at privacy@rockhouselive.com.